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Fully Managed Outsourced IT Support

Gain the function of an in-house IT department for an affordable monthly investment on budget.

// Quality IT support services A responsive and caring IT support service

We strive to offer our clients high-quality Outsourced IT Support services. At the core of our managed service operations is our belief that excellent service is a must.

Both our on-site and remote IT outsourced service model offers always-ready support, proactive administration and management for high-availability, secured, and always optimal infrastructure, backed by industry-leading service level agreements (SLAs).

// Token-based, hassle free IT solution Gain the full power of an experienced internal IT team

Despite IT being one of the most relied upon (and most beneficial) departments in a business, recruiting and managing an internal IT team can be costly. Well, outsourcing IT support relieves corporate IT departments of these headaches. 

Common advantages of IT outsourcing include scalability, more robust disaster recovery, easier access to subject matter experts, lower costs and being able to focus resources on core business development.

Businesses in Selangor, Kuala Lumpur, and Malaysia now outsource their IT Support to Asia E-Pros, a specialist IT support service provider in Malaysia, in order to provide faster, scalable, and more flexible IT Support than an in-house IT department.

// maximum flexibility for any business IT Outsourcing has become the norm

According to Global research undertaken by Leonne International, a third of businesses are cutting their IT budgets to deal with the effects of COVID-19 and turning to outsourced IT support services instead. More than ever before, businesses are seeking ways to reduce costs while increasing efficiencies and exploring the possibility of outsourcing their business IT support. 

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Enhance your organization’s productivity and efficiency with the help of our proactive IT services. The best time to upgrade is today.​ Click to see all our solutions.

// Documentation Fully Managed Outsourced IT Support

Unlock access to scalability, easier access to subject matter experts, lower costs and the ability to focus resources on your core business development with Asia E-Pros’s Outsourced IT services.

What is IT Outsourcing?

Gartner defines IT outsourcing as the use of external service providers to deliver IT-enabled business processes, application services, and infrastructure solutions for business outcomes.

Among its many variations, IT outsourcing also includes utility services, software as a service, and cloud-enabled technologies which aid clients in defining their sourcing strategies, selecting the right service providers, structuring contracts, and governing contracts to ensure profitable partnerships with external partners.

IT outsourcing can provide enterprises with cost savings, faster time-to-market, and the ability to capitalize on external expertise, assets and/or intellectual property.

The benefits of IT outsourcing

There are countless reasons for companies to outsource specific business activities. Among them are:

1. Outsourcing Cut Costs

Outsourcing makes costs predictable. Using a hosted server, for example, might allow you to set the monthly expenditures at a certain amount. No maintenance costs or equipment expenses are involved.

2. Proficiency

One of the most popular reasons for outsourcing any project is to gain access to expert knowledge and experience that is not available within the organization. In addition, you don’t have to pay for your IT person’s training. The outsourcing company is responsible for training its employees on the latest certifications and technology.

3. Access to Global Resources

Many outsourcing companies offer services to businesses without employees, office space, or language proficiency in order to serve clients in different time zones throughout the day.

4. Cost-Savings

Outsourcing can save a lot of money. According to research, more than 80% of businesses with fewer than a hundred employees could save money if they outsourced e-mail management all by themselves. An IT company can provide access to a variety of equipment and services for a much lower cost than your business may incur to get it on its own.

IT Outsourcing In The Post-Covid Era

In the midst of the COVID-19 pandemic, remote working has become more popular as a way of practicing social distancing. Led by business in response to calls from the World Health Organization, it played a huge role in helping manage and overcome the novel coronavirus.

In Malaysia, SMEs and enterprises are faced with the challenge of staff working from home. Additionally, they are struggling with processes they wish they’d automated before most of their employees had to work from home. For many Malaysian companies, these circumstances will determine whether or not to open up to digitisation and automation. Outsourcing will become more accessible as a result. Therefore, in the long run, it’s more likely that local companies will outsource their IT or business processes to a third-party provider such as Asia E-Pros.

Why Asia E-Pros?

Asia E-Pros is a reputable IT outsourcing company in Malaysia, specializing in managing your IT so that you can focus on your main business. Using our IT outsourcing services allows you to access highly skilled IT engineers without having to worry about recruitment or high costs.

In our approach to IT outsourcing, we view it as a journey where a WIN-WIN relationship is critical. Using this approach, we offer flexibility and expandability within an agreed framework while meeting the committed goals. We have designed an outsourcing model based on our operational experience and it complies with industry best practices and SLAs.

Through our innovative IT service outsourcing and managed services, we help clients reduce costs, improve IT service delivery, reduce IT operational risks, and provide scalable and robust IT services to meet their business needs.

Types Of IT Outsourcing We Offer

Our outsourced IT services are aimed at businesses looking to outsource all or part of their IT needs. Whether it involves managing every aspect of your IT support, or whether it is for specific projects to complement your existing IT team.

IT outsourcing services we offer include both on-site and remote implementation, troubleshooting, and managed service. This covers a wide rang of services including network solutions, storage solutions, desktop support, server solutions, infrastructure management, office setup, IT audit, and much more.

We are a trusted business provider of IT services, and our technical advisors can assist you with all aspects of IT management and support. Our support helpdesk is only a call away, and is available all year long to meet your every IT need.

Our services help you save time and money. Using technology to align business goals not only increases employee effectiveness and productivity, but also achieves business goals faster and costs less in the long run.


SMEs can capitalize on our professional IT services without bearing the costs of having a full-time IT staff. Get an always-ready support partner to walk you through each step of your IT journey. Enjoy the benefits of Outsourced IT with Asia E-Pros today.

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Speak with an Asia E-Pros professional today at +603-3358 9932 or fill in the form below. You can also reach us here.